Our Services

• Design & Engineering Support—Assist customers with product design and provide professional technical drawings.
• Sample & Quality Assurance – Offer free samples along with detailed dimension inspection and material reports.
• Material Verification – Inspect raw materials and keep customers informed before mass production begins.
• Transparent Production Updates—Provide weekly progress reports throughout the production process.
• Efficient Logistics Management—Arrange shipment and notify customers at least 7 days prior to order completion.
• Pre-Shipment Assurance – Share detailed product images, dimension inspection reports, and material certifications before delivery.
• Inspection & Certification—Welcome on-site customer inspections as well as third-party quality verification.

FAQ

Q: Is a fire grate necessary?

A: Not strictly, but it does help. The fire grate raises your logs up from the floor of the fire pit for better airflow, allowing oxygen to fuel the fire for a cleaner burn.

Q: Will I burn holes in the mesh screen?

A: No. All spark screens come with our 10-year guarantee against rust-through and burn-through. The mesh in the screen is made from 304 stainless steel and stands up to the heat.

Q: How do I add a custom cutout to my chiminea fireplace?

A: Custom cutouts are laser cut into the roof panels of your chiminea fireplace. Because of this, they need to be fabricated before the firepit is welded together and cannot be added at a later time. You can spec a custom cutout on the firepit product page, customizer, or contact us directly. We will always send you a detailed drawing of your design before anything is built to ensure it’s exactly what you’re looking for.